A new dawn is beginning to break for me and I am trying to embrace all the different facets that it will entail. After spending the better part of thirty years in kitchens, somewhat sheltered from the everyday world, strapped to a work station with a mountain of prep work ahead of me, time constantly ticking away, stress eating small holes into my stomach and annealing my emotions against anything a chef could throw at me; finally I am becoming aware that there are indeed other ways in which to impart your knowledge, other than banging someone over the head with it.
I am trying to have a more open and honest relationship with myself and not be so set in the old, tried and true ways. We are a decade into the twenty first century and I am still very resistant to most computer related work. If I can read my e-mails and send my response back to the sender without either erasing the message or shutting down the program for some stupid f____reason,then I am happy. This stems from not understanding all the social media frenzy that a lot people can’t live without. I have a cell phone but have a hard time making a call because I can’t figure out how to turn the damn thing on. And I constantly ask my fifteen year old daughter how to navigate the Web or bring something up on Google.
As the Operations Manager for the Vashon Golf & Swim Club I should have a cellphone, I should be able to send out e-mail blasts with attachments and I should be a little more fluent on Excel, but I am not. Now I am being asked to write a blog. Again I had to ask my daughter what a blog was or its purpose. I still don’t understand the relevancy of this but I am trying to see beyond the “tried and true’ and get out of my comfort zone. So here goes and bear with me if you dare.
When I started cooking in the early seventies, the industry was still personified by Chef Boyardee and Julia Child. It was an industry that was not well respected, understood or even deemed worthy of formal training. At least here in the States. Of course overseas, cooking is a lifestyle for most people and an integral part of their day. People start their culinary apprenticeships at fourteen and spend years working through the kitchen hierarchy, literally getting their butts kicked. Finally after years of training they strike out and began to run kitchens of their own. Bringing all their culinary training and vision, they also brought along the old world teaching methods and all the heartache and disfunctionality inherent with these methods. I was immersed in this and through osmosis I too propagated this practice and thought it the only way to impart knowledge. It is militaristic in its very nature. To break someone down and rebuild them into what you need and demand, through intimidation, peer pressure and the constant challenge of perfection. Don’t get me wrong. There are a lot of very fine restaurants that operate under this management style and I am proud of the chefs I had a chance to work with/under. But…..
My first inkling to another way of management style came some seventeen years ago when I had the opportunity to return to the Napa Valley and cook at one of the finest restaurants I would ever know. I got an invitation to interview for a position and because the chef had a world class pedigree I re-read Escoffier’s le Guide Culinaire, went through all my notes from cooking school and sharpened my knives, for what I thought was going to be the stagé of my life. A stagé is the opportunity to work in a kitchen to show your culinary skills, to see if you gel with the rest of the crew and if you have the work ethics of a world class kitchen. I drove six hours just to get to the interview on time, had my whites on, wife kissed me for good luck and I headed into the restaurant. The chef met me, resume in hand and we started to talk. He tossed aside my resume and asked one question. Just one!
“Do you have a good attitude?” was all he asked of me. I didn’t understand the question.
“A good attitude”? “I guess so” I said, not sure if I was answering correctly or honestly. This was the first time a chef was concerned about my attitude.
“No guess so, either you think you have a good attitude or you don’t” he stated calmly.
“Yes, if you mean will I work hard, get along with the crew and not complain, then yes I have a good attitude” I said very proudly.
“Good” he said, pushing back his chair, indicating the interview was over. “You start in two weeks”
I stood there, mouth open, wondering what the hell had just taken place.
“Don’t you want me to stagé tonight”? I asked sheepishly. He turned, walked back and shook my hand. “I can teach a monkey how to cook food, what I cannot teach is attitude. See you in two weeks”.
Of course, the rest is history as they say. It was the thrill of a lifetime and placed me back on the path to where I am today. But somewhere along the way I lost that philosophy, the understanding the it takes a team of individuals to make a restaurant successful. A team that respects one another, that likes coming to work,not because they are paid well or they get great benefits. They come together because not to would be letting the team down.
When I took this position I came in guns blazing, full of energy and high hopes and I admit, a lot of EGO and a lot of old baggage. Last Friday we had a meltdown of sorts between a few restaurant staff, harsh words were thrown around and people walked out in disgust with how I was trying to change the direction and focus. They were mad because I was not acknowledging the hard work, commitment and good attitude they’d shown. All I was focused on was what they were not doing. The old axiom of “My way or the highway”. Hard to teach an old dog new tricks.
I work with a staff that is very green and untested. They tend to be a little unfocused and at times get themselves into a frenzied state. But the nine of them are the foundation of the restaurant, the core from which we will begin to rebuild the reputation and attract new diners. I have had the opportunity to work with some of the best chefs and crews throughout my career but I wouldn’t trade anyone here. Why, because they have a great, can do attitude and they believe in something greater than themselves.
My first success.